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Index » Radio Paradise/General » About RP » No Response On Missing Order
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Laptopdog

Laptopdog Avatar

Location: The Center of the Universe
Gender: Male


Posted: Nov 1, 2022 - 10:55pm

 William wrote:


Hmmm. Wonder if you hit a spam filter or something. It's not likely that neither of us would respond.

The stickers are mailed separately, by someone at our office. They can sometimes take a while to get there — but not a month! I'll have someone check.

Sorry about that.


Thank you. I just forwarded a copy of the original email sent to you back on October 16th about the purchase placed October 2nd.

William

William Avatar

Location: Eureka!
Gender: Male


Posted: Nov 1, 2022 - 8:56pm

 Laptopdog wrote:

I really don't have any idea where to post this, because obviously there is absolutely no interest in providing a forum for customer support for ordering items from RP. I've already sent two emails to support but never received any response whatsoever, so I figured I'd give the forums a try.

Its been nearly one month since I ordered a package of the new RP stickers. I also ordered a T-shirt. I received the t-shirt in about a week. I still have not received the stickers, and like I said, it's been nearly a month.

Any clue from anyone here as to who to contact or am I just SOL?




Hmmm. Wonder if you hit a spam filter or something. It's not likely that neither of us would respond.

The stickers are mailed separately, by someone at our office. They can sometimes take a while to get there — but not a month! I'll have someone check.

Sorry about that.
Laptopdog

Laptopdog Avatar

Location: The Center of the Universe
Gender: Male


Posted: Nov 1, 2022 - 2:15pm

 ScottFromWyoming wrote:

Not sure what support email you used but I'd go to Alanna: 
  • Music & promotion: alanna@radioparadise.com
IF there's a support email address you're using that is "support@... " or info, something like that, it might be something they need to reconnect to after the website changeover. Or something. 



Yes, I sent an email to Alanna about a week ago and one to William about two weeks before that. I heard nothing back from either.
My choices were based on what they have listed on their Contact Us page:

The best way to reach us is via email:

  • Business & financial: william@radioparadise.com
  • Music & promotion: alanna@radioparadise.com
  • Website issues: nate@radioparadise.com
  • All other tech issues: tech-support@radioparadise.com
It's not really a tech issue with the website or app. I contacted William first since technically, it's me doing business with the website. 
I guess I won't be doing anymore business, though.



ScottFromWyoming

ScottFromWyoming Avatar

Location: Powell
Gender: Male


Posted: Nov 1, 2022 - 12:58pm

 Laptopdog wrote:

I really don't have any idea where to post this, because obviously there is absolutely no interest in providing a forum for customer support for ordering items from RP. I've already sent two emails to support but never received any response whatsoever, so I figured I'd give the forums a try.

Its been nearly one month since I ordered a package of the new RP stickers. I also ordered a T-shirt. I received the t-shirt in about a week. I still have not received the stickers, and like I said, it's been nearly a month.

Any clue from anyone here as to who to contact or am I just SOL?


Not sure what support email you used but I'd go to Alanna: 
  • Music & promotion: alanna@radioparadise.com
IF there's a support email address you're using that is "support@... " or info, something like that, it might be something they need to reconnect to after the website changeover. Or something. 

Laptopdog

Laptopdog Avatar

Location: The Center of the Universe
Gender: Male


Posted: Nov 1, 2022 - 11:31am

I really don't have any idea where to post this, because obviously there is absolutely no interest in providing a forum for customer support for ordering items from RP. I've already sent two emails to support but never received any response whatsoever, so I figured I'd give the forums a try.

Its been nearly one month since I ordered a package of the new RP stickers. I also ordered a T-shirt. I received the t-shirt in about a week. I still have not received the stickers, and like I said, it's been nearly a month.

Any clue from anyone here as to who to contact or am I just SOL?